This Privacy Policy (“Policy”) explains how Matthew Pham Store (“the store”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit this website or make a purchase.
By using this website, you agree to the practices described in this Policy. Please read them carefully before proceeding.
1. Information We Collect
We collect information necessary to process orders, communicate with customers, and improve the shopping experience.
This may include:
Personal details: name, email address, phone number, and shipping or billing address
Order information: products purchased, payment status, and transaction details
Technical information: IP address, browser type, device data, and site usage statistics (via cookies or analytics tools)
Communication data: messages, enquiries, or feedback you send us
We only collect personal information that you voluntarily provide when interacting with this website or placing an order.
2. How We Use Your Information
Your information is used only for the following purposes:
To process and deliver your orders
To provide order updates, shipping notifications, or respond to enquiries
To handle returns, refunds, or warranty requests
To maintain transaction records for legal, tax, or accounting purposes
To improve website functionality and customer experience
We do not sell, rent, or share your information with third parties for marketing purposes.
3. Payment Processing
Payments are securely handled by PayPal or other trusted third-party payment processors.
We never have access to your full credit card or banking details.
All payment information is encrypted and managed according to the security standards of the chosen payment provider.
4. Shipping and Third Parties
To deliver your orders, we may share relevant details (such as your name, address, and contact number) with postal or courier services.
Only the information necessary for delivery is provided.
In some cases, your data may be processed by service providers who help operate this website, manage email communication, or provide analytics. These providers are required to handle your information securely and only for the purposes described above.
5. Cookies and Analytics
This website may use cookies – small text files stored on your device – to enhance your browsing experience and understand site traffic.
Cookies do not give us access to your personal files or sensitive data.
You can disable cookies in your browser settings, though some site features may not function properly without them.
Basic analytics tools may be used to understand website traffic and performance (e.g. which pages are most visited), but this data is collected in aggregate form and does not personally identify you.
6. Data Storage and Security
All reasonable measures are taken to protect your personal information against unauthorized access, alteration, or disclosure.
Data is stored securely on reputable hosting servers and accessed only by the store owner or authorized service providers.
No online system is entirely free of risk, but we maintain appropriate safeguards to protect your information to the best of our ability.
7. Retention of Information
Personal information is retained only as long as necessary to:
Complete transactions and deliveries,
Comply with legal and tax obligations, and
Resolve disputes or warranty claims.
Once information is no longer required, it is securely deleted or anonymized.
8. Your Rights
You have the right to:
Access the personal information we hold about you,
Request corrections to inaccurate or outdated details, and
Request deletion of your personal data (subject to any legal retention obligations).
To make a request, please contact us using the details below.
9. International Customers
As this store is based in Australia, your data may be processed in or transferred to Australia.
By placing an order or using this site, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
10. Links to Other Websites
This website may contain links to external sites for reference or convenience (for example, manufacturer websites).
We are not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any external websites you visit.
11. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in site operations or privacy requirements.
The latest version will always be available on this page.
12. Questions
If you have any questions about this Privacy Policy, or if you’d like to access, correct, or delete your personal data, please contact store[at]matthewpham.com